For 6 months of the current year, the Consumer Protection Committee and territorial departments received more than 17 thousand appeals, an increase of 50 percent compared to the same period last year, press service of the Ministry of Trade and Integration reports.
Most often , consumer rights are violated in the following areas:
- retail trade - 40.3% (7,040 complaints);
- electronic commerce - 27.5% (4,795);
- household services - 9.7% (1,685);
- housing and communal services - 3.4% (597);
- and other areas - 19.1% (3,341 complaints).
The Chairman of the committee, Askar Tynysbekov, noted that during this period there was a significant increase in complaints in online commerce both in terms of specific weight and growth rate, this is due to the imperfections and legislative gaps in the online trading segment.
Over the past period of this year, out of the total number of received appeals, positive decisions have been made for 44%, legal advice has been provided for 43%, 11% have been redirected to sectoral state bodies in terms of competence, and 2% have been sued, and others have been withdrawn", - Askar said. Tynysbekov, colleagues of the committee.
Over the past period, territorial departments have brought 94 business entities to administrative penalties. As a result of the measures carried out, 411 million tenge was returned to consumers in six months.
It should be noted about the protected rights of the deceived 85 consumers waiting for the delivery of massage chairs in exchange for cheap massage capes totaling more than 74 million tenge.
There are also positive court decisions in favor of seven lawsuits to protect the rights of 1861 consumers of BekAir airlines for a total amount of 114.3 million tenge.
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